| Service Description | Bronze Package
| Silver Package
| Gold Package
| | Cost | $50/month | $100/month | $300/month | | E-mail support | Yes | Yes | Yes | | Phone support | No | Yes | Yes | | Instant Messaging | No | No | Yes | | Issue Response Time (typical) | 5 business days | 2 business days | Hours | | Issue Response Time (worst case) | 10 business days | 5 business days | 1 business day | | Free TradeLink upgrades on Request | Yes | Yes | Yes | | Public issue tracking via Assembla Website | Yes | Yes | Yes
| | Private issue tracking via Assembla Website | No | Yes | Yes | | Support for Open Source Code | Yes | Yes | Yes | | Support for Private Source Code | Yes | Yes | Yes | | Support for TradeLink Source Code | Yes | Yes | Yes | | Bug fixes included | <5 lines of code/month | <10 lines of code per month | <30 lines of code per month | Discount on contract work
(Must subscribe for at least 1 month to use) | 10% | 15% | 20% | | New Feature requests included | Yes
Dependent on feature complexity and number of requests. Included at our discretion. | Yes
Dependent on feature complexity and number of requests. Included at our discretion. | Yes
Dependent on feature complexity and number of requests. Included at our discretion. | Supports Software Included :
- Tradestation Integration
- Trade-Ideas Robot
- more
| Yes | Yes | Yes | | Term / Cancelation Policy | Month-to-month.
Cancel anytime, any reason.
No refunds.
No warranties.
Terms subject to change. | Month-to-month
Cancel anytime, any reason.
No refunds.
No warranties.
Terms subject to change. | Month-to-month
Cancel anytime, any reason.
No refunds.
No warranties.
Terms subject to change. | | Purchase Contract | | | | | Cancel Contract | | | |
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